INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Yes. Every item you receive will be exactly as presented on our website.All products are carefully prepared, inspected, and elegantly packaged prior to shipment. Once your order is dispatched, you will receive a confirmation email with your tracking information.

Where can I view my sales receipt?

Your sales receipt will be sent directly to the email address provided at checkout once your order is confirmed.We offer guest checkout only, and no account or login is required. Please retain this email for your records.If you need a copy of your receipt, our customer care team will be happy to assist you.

How can I return an item?

We offer a seven (7) business-day return period for clothing only, beginning from the date of delivery. This allows you adequate time to review your purchase and make a thoughtful decision.Returned clothing items must be unused, unworn, unaltered, and returned in their original packaging to be eligible.Makeup, skincare, cosmetics, and beauty products are final sale and cannot be returned or exchanged, in accordance with hygiene and safety standards.To initiate a clothing return, please contact our customer care team within the seven-day return window. Once approved, you will receive clear instructions to ensure a smooth return process.

Will you restock items indicated as “out of stock”?

Due to high demand, certain items may sell out quickly.Some pieces may be restocked depending on availability, while others are released in limited quantities.If an item becomes unavailable after your purchase, you will be notified promptly via email with next steps. We recommend subscribing to our mailing list for early access to restocks and new releases.

Where can I ship my order?

We currently ship to select destinations worldwide.Shipping timelines may vary depending on destination, order volume, customs processing, and carrier conditions. While we work diligently to dispatch orders as efficiently as possible, delivery times may vary.Once your order ships, you will receive a tracking number via email.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS

    About Our Products

    At The Scientist, every product is developed with intention, care, and integrity. We prioritize thoughtfully sourced, organic-leaning, and earth- conscious ingredients wherever possible, while maintaining the highest standards of quality and performance.

    Our collections are produced in limited quantities to ensure excellence and attention to detail.

    Customer Care & Inquiries

    For any questions, order assistance, or general inquiries, please contact our customer care team at sales@thescientist.co. We aim to respond with care and attention as promptly as possible.

    Please Note
    Product appearance may vary slightly due to lighting, photography, or screen settings. Availability is subject to demand. All shipping timelines are estimates and may vary due to external factors.